IDme MFA Issue With Registration and EPCS Transmission
Identified - Our engineering team has identified the issue regarding ID.me MFA signing for EPCS transmission and is working on a code fix that will be implemented as soon as it is tested and ready.

We do not presently have a firm ETA on this resolution, but will be providing status updates throughout the weekend. We understand the inconvenience this causes and appreciate your patience as our teams work diligently to address this matter.
Oct 24, 2025 - 17:02 EDT
Update - Our engineers are actively working to identify and reproduce the behavior causing the transmission button to appear greyed out for some ID.me users sending controlled substances. We understand how disruptive this issue can be. The issue does not affect all ID.me providers. This is being handled with the highest priority. We’ll share an update by 5 PM Eastern. Thank you for your continued patience.
Oct 24, 2025 - 15:01 EDT
Update - Our engineers are continuing to investigate this and are attempting to reproduce this behavior of the transmission button being greyed out for ID.me users sending controlled substances. Our teams are triaging this with utmost priority. Not all providers using ID.me are impacted. We appreciate your patience and will have an update by 3 PM eastern.
Oct 24, 2025 - 12:38 EDT
Investigating - Some providers are seeing issues when finalizing or signing EPCS scripts with ID.me MFA. Users are entering their One-Time Passcode from the app but the button remains greyed out. Not all ID.me prescribers are impacted. Our engineering team is investigating and we will update by 12:30PM EST. We appreciate your patience.
Oct 24, 2025 - 10:38 EDT
Uptime over the past 90 days. View historical uptime.
Ensora eRx Operational
90 days ago
99.58 % uptime
Today
Ensora eRx v2 Operational
90 days ago
99.56 % uptime
Today
NewCropRX - v1 Operational
90 days ago
99.59 % uptime
Today
Ensora eRx web service APIs Operational
90 days ago
99.59 % uptime
Today
Ensora eRx - Clinical Messaging Operational
90 days ago
99.59 % uptime
Today
ID.me EPCS services Degraded Performance
90 days ago
99.88 % uptime
Today
EPCS Registration Degraded Performance
90 days ago
99.88 % uptime
Today
EPCS Prescribing Degraded Performance
90 days ago
99.88 % uptime
Today
Exostar EPCS services Operational
90 days ago
99.89 % uptime
Today
EPCS Registration Operational
90 days ago
99.89 % uptime
Today
EPCS Prescribing Operational
90 days ago
99.89 % uptime
Today
Surescripts Services Operational
90 days ago
100.0 % uptime
Today
Pharmacies and PBMs Operational
90 days ago
100.0 % uptime
Today
Bamboo PDMP Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
NewCropRX - Healthcheck
Fetching
Oct 25, 2025

No incidents reported today.

Oct 24, 2025

Unresolved incident: IDme MFA Issue With Registration and EPCS Transmission.

Oct 23, 2025

No incidents reported.

Oct 22, 2025
Ensora eRx system updates and maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 EDT
Scheduled - We will be updating the system with the latest software version. There may be a brief interruption of service during this update.

https://support.ensorahealth.com/s/topic/0TODn000000p2a9OAA/release-notes-ensora-erx-newcrop-v2
Oct 22, 15:29 EDT
Latency Issues & Timeout Errors
Resolved - Providers should no longer experience latency or connectivity issues within eRx or while prescribing. Earlier this week, our processing queues were backlogged due to Monday’s Amazon Web Services outage. Our engineering team has since expedited this traffic, and all queues have fully caught up.

Please let us know if you encounter any remaining issues by contacting support. Thank you for your patience.
Oct 22, 15:08 EDT
Identified - A limited number of users are experiencing delays and latency. We are treating this as an urgent priority. If you have any questions, please reach out to our Support team.

Surescripts Drug History issues should be resolved. Please have providers reattempt.
Oct 22, 13:17 EDT
Oct 21, 2025
Users Unable to MFA for EPCS
Resolved - Exostar has resolved the issue with Authy One-Time Passcodes and Ensora ERX has taken steps to improve system stability. Please have providers reattempt to transmit EPCS medications or access drug history. If providers are still seeing any issues, please contact support.
Oct 21, 21:37 EDT
Monitoring - Exostar has implemented a fix for the Authy/One-Time Passcode issues and providers should be able to send narcotics once again. Please test and confirm and reach out to support if you continue to see issues.

Some users have reported improvement after clearing their cache and cookies for all time and have seen improved/normal load times.

Some users are still seeing Error 504 Gateway Timeout Issues when calling Surescripts Drug History and we continue to triage this. Please reach out to Support if you continue to see issues.
Oct 21, 17:50 EDT
Update - Exostar is experiencing issues with provider pass and is working with their technology partners to resolve this. Please use the hardware token as a work around.

Please go to http://status.exostar.com for hourly updates on this.

Please have your providers who are having issues with Surescripts Drug History clear their cache and cookies for all time as that should resolve this issue.
Oct 21, 16:30 EDT
Update - We have received confirmation that clearing cache and cookies works to resolve issues with Surescripts Drug History.

We are still triaging errors with Authy Push Notifications and One-time Passcodes. We have been told that providers can use their hardware token as a workaround in the meantime. We appreciate your patience as we continue to troubleshoot this.
Oct 21, 12:40 EDT
Investigating - We are receiving reports of prescribers having issues with multi-factor authentication when signing for EPCS. Please have providers try another device or browser, clear cache and cookies for all time, and resync their MFA device(s) via Authy or ID.me by going to Admin → EPCS Device Management. If issues persist, please contact support.
Oct 21, 09:04 EDT
Oct 20, 2025
AWS Issues Impacting ERX
Resolved - AWS has indicated that the issue has been resolved and service should now be restored fully. Please contact support should issues persist. Thank you for your patience.
Oct 20, 21:20 EDT
Update - Amazon Web Services continue to troubleshoot this matter and have made some improvements throughout the day. Several vendors are still impacted and you may continue to see issues with eligibility checks, MFA signing for controlled substances, load times and latency. This can result in issues with registration, transmission, and records retrieval.

You can learn more at their status page here: https://health.aws.amazon.com/health/status

We will continue to monitor the AWS status page and provide updates here as they come available. We will provide an update tomorrow morning if not before. We appreciate your patience.
Oct 20, 18:23 EDT
Update - Amazon is continuing to troubleshoot this matter and has narrowed down the source of the AWS connectivity issues users are experiencing worldwide with multiple platforms and services. Several third party vendors Ensora ERX integrates with have been impacted, and we are seeing sporadic issues with connectivity, controlled substance signing, calling drug history, etc. 

We are continuing to monitor the situation and will continue to keep you updated as information comes available from AWS. 

You can also bookmark the AWS status page: https://health.aws.amazon.com/health/status

They are making attempts to mitigate the impact and are working towards a resolution presently. We appreciate your diligence and patience, and we will be in touch.
Oct 20, 12:10 EDT
Identified - We’re currently experiencing service disruptions due to a widespread outage affecting Amazon Web Services (AWS), which powers key components of our platform. Our team is actively monitoring the situation and staying closely aligned with AWS as they work toward resolution.
Oct 20, 09:43 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025
Phone System Outage
Resolved - This incident has been resolved.
Oct 16, 08:12 EDT
Investigating - The third-party application that Ensora Health uses for our phone system is currently experiencing a nationwide outage. We are not able to take calls at this time. Please contact Customer Support through email or chat. We will let you know as soon as phones are operational again. Thank you.

In the meantime, please don’t hesitate to contact our team by emailing or reaching out to us via chat we’re here and ready to assist while phone support is being restored.
Oct 15, 15:08 EDT
Oct 15, 2025
Oct 14, 2025
Upcoming Holiday: Closed on Friday, October 10th for World Mental Health Day
Completed - The scheduled maintenance has been completed.
Oct 14, 10:40 EDT
Scheduled - In honor of World Mental Health Day on Friday, October 10, Ensora Health will be closed. Emergency support is still available at 877-288-5583.
Oct 6, 13:57 EDT
Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

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