All Systems Operational
Uptime over the past 90 days. View historical uptime.
NewCropRx Operational
90 days ago
99.96 % uptime
Today
NewCropRx - v2 Operational
90 days ago
99.91 % uptime
Today
NewCropRX - v1 Operational
90 days ago
99.91 % uptime
Today
NewCropRX - Web Service Operational
90 days ago
99.92 % uptime
Today
NewCropRX - Clinical Messaging Service Operational
90 days ago
100.0 % uptime
Today
Surescripts Services (Surescripts) Operational
90 days ago
100.0 % uptime
Today
EPCS Prescription Service (Exostar) Operational
90 days ago
100.0 % uptime
Today
EPCS Registration (Exostar Identity Management) Operational
90 days ago
100.0 % uptime
Today
Pharmacies and PBMs Operational
90 days ago
100.0 % uptime
Today
PDMP: Bamboo Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
NewCropRX - Healthcheck
Fetching
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024
NewCrop Software Updates and Maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 23:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:00 EST
Scheduled - We will be updating the system with the latest software version. There may be a brief interruption of service during this update.
https://support.therapybrands.com/s/topic/0TODn000000p2a9OAA/release-notes-newcrop-v2
Nov 20, 21:33 EST
Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
System Latency
Resolved - This incident has been resolved.
Nov 14, 17:40 EST
Monitoring - The issue appears to be resolved and performance has been restored.
Nov 14, 15:24 EST
Investigating - Some users may experience delays while navigating the system. Our engineers are currently investigating.
Nov 14, 15:12 EST
Nov 13, 2024
System Maintenance and Software Updates
Completed - The scheduled maintenance has been completed.
Nov 13, 22:41 EST
Update - The maintenance window has been extended to run between 9pm CST and 12am CST. NewCrop access may not be available during the update.
Nov 13, 22:22 EST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 13, 22:20 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 22:00 EST
Scheduled - We will be performing maintenance on the system this evening at 9pm CST. The system will be unavailable during the update, which may take up to one hour.
Nov 13, 14:31 EST
Nov 12, 2024
NewCrop Software Updates and Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 EST
Scheduled - We will be updating the system this evening for improved performance.
Nov 12, 17:48 EST
Nov 11, 2024
Transmission Issues
Resolved - This incident has been resolved.
Nov 11, 13:50 EST
Monitoring - The primary issue has been resolved and the prescriptions are now processing normally. Prescription transmission details may not be immediately available and should be restored in the near future as the update completes.
Nov 11, 13:09 EST
Update - We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Nov 11, 12:16 EST
Investigating - We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Nov 11, 12:07 EST
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

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