All Systems Operational

Uptime over the past 90 days. View historical uptime.
NewCropRx Operational
90 days ago
99.84 % uptime
Today
NewCropRx - v2 Operational
90 days ago
100.0 % uptime
Today
NewCropRX - v1 Operational
90 days ago
100.0 % uptime
Today
NewCropRX - Web Service Operational
90 days ago
100.0 % uptime
Today
NewCropRX - Clinical Messaging Service Operational
90 days ago
100.0 % uptime
Today
Surescripts Services (Surescripts) Operational
90 days ago
100.0 % uptime
Today
EPCS Prescription Service (Exostar) Operational
90 days ago
100.0 % uptime
Today
EPCS Registration (Exostar Identity Management) Operational
90 days ago
98.94 % uptime
Today
Pharmacies and PBMs Operational
90 days ago
100.0 % uptime
Today
PDMP: Bamboo Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
NewCropRX - Healthcheck
Fetching
Apr 3, 2025

No incidents reported today.

Apr 2, 2025
NewCrop Software Updates and Maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 22:00 EDT
Scheduled - We are updating the system this evening with a patch to address ID.me registration issues. There should be a brief interruption of service as this update is applied.
Apr 2, 16:35 EDT
Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
NewCrop Software Updates and Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:00 EDT
Scheduled - We will be updating the system with the latest software version. There may be a brief interruption of service during this update.

https://support.therapybrands.com/s/topic/0TODn000000p2a9OAA/release-notes-newcrop-v2
Mar 25, 15:15 EDT
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Known Issue - EPCS Registration Error - "Exostar Identity Proofing Failed!"
Resolved - Exostar has confirmed that the issue is resolved. Please inform support if you encounter any issues with signing or registration.
Mar 21, 10:08 EDT
Identified - Exostar has identified an issue within their system regarding the ordering and issuing of new EPCS licenses.

They are treating this as a Severity 1 issue and are actively triaging this as an urgent matter. Our team is in communication with Exostar and we will continue to provide updates.

Providers can still send standard eRx and print, fax, or call in scheduled drugs if permitted in their state.
Mar 20, 17:53 EDT
Update - Our technical teams continue to research and triage this matter. EPCS registration remains unavailable at this time.

Providers can still send standard eRx and print, fax, or call in scheduled drugs if permitted in their state.

We will keep you updated on our progress. We appreciate your patience.
Mar 20, 15:25 EDT
Update - EPCS registration is currently unavailable. Providers can still send standard eRx and print, fax, or call in scheduled drugs if permitted in their state.

Our technical and engineering teams are still working to resolve this matter. Thank you for your patience.
Mar 20, 13:22 EDT
Update - Our technical & engineering teams are continuing to triage this matter. Our leadership is aware of this error, and we are working diligently to address this as it impacts the providers' ability to prescribe controlled meds.

We appreciate your continued patience and will continue to provide regular updates to this page until this issue is resolved.
Mar 20, 12:21 EDT
Investigating - Users who are attempting to register for EPCS are unable to proceed past Step 2: Order Hardware Token. When users click "order token", they receive an error message and are unable to proceed and complete their EPCS registration.

Our technical teams are currently researching & investigating all reports in an effort to address and resolve this matter. We will provide regular updates to this page until this is resolved. Thank you for your patience.
Mar 20, 11:19 EDT
Mar 20, 2025
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