All Systems Operational
Uptime over the past 90 days. View historical uptime.
NewCropRx Operational
90 days ago
99.51 % uptime
Today
NewCropRx - v2 Operational
90 days ago
99.4 % uptime
Today
NewCropRX - v1 Operational
90 days ago
99.21 % uptime
Today
NewCropRX - Web Service Operational
90 days ago
99.42 % uptime
Today
NewCropRX - Clinical Messaging Service Operational
90 days ago
99.33 % uptime
Today
Surescripts Services (Surescripts) Operational
90 days ago
99.75 % uptime
Today
EPCS Prescription Service (Exostar) Operational
90 days ago
99.74 % uptime
Today
EPCS Registration (Exostar Identity Management) Operational
90 days ago
99.74 % uptime
Today
Pharmacies and PBMs Operational
90 days ago
100.0 % uptime
Today
PDMP: Bamboo Operational
90 days ago
94.76 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
NewCrop Software Update Jul 28, 2024 18:00-18:30 EDT
NewCrop will be performing an update at this time. There may be a brief interruption of service as the system is updated.
Posted on Jul 26, 2024 - 17:11 EDT
NewCrop Software Updates and Maintenance Jul 31, 2024 22:00-23:00 EDT
We will be updating the system with the latest software version. There may be a brief interruption of service during this update.
https://support.therapybrands.com/s/topic/0TODn000000p2a9OAA/release-notes-newcrop-v2
Posted on Jul 17, 2024 - 22:05 EDT
NewCrop Software Updates and Maintenance Aug 14, 2024 22:00-23:00 EDT
We will be updating the system with the latest software version. There may be a brief interruption of service during this update.
https://support.therapybrands.com/s/topic/0TODn000000p2a9OAA/release-notes-newcrop-v2
Posted on Jul 17, 2024 - 22:10 EDT
System Metrics Month Week Day
NewCropRX - Healthcheck
Fetching
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
Connectivity and Performance Issue
Resolved - This incident has been resolved.
Jul 25, 12:39 EDT
Monitoring - NewCrop encountered a performance issue between 8:45 and 9:00am CST this morning. We are monitoring performance and investigating the root cause. It appears that performance is fully restored - please notify support if you continue to see any ongoing issues.
Jul 25, 11:25 EDT
Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Network Connectivity
Resolved - Surescripts has indicated that the issue has been resolved.
Jul 19, 16:54 EDT
Identified - Exostar has reported that they have resolved the issue, and EPCS registration and signing capabilities should now be available.

Surescripts is continuing to report intermittent connectivity issues. It is possible that individual pharmacies or PBMs may be impacted by the outage at this time. Please reference the Tasks page to identify failed transmissions and address any urgent prescriptions through other means through your normal processes.
Jul 19, 12:55 EDT
Update - Surescripts has indicated that most of their services have been restored. Surescripts engineers continue to work with our partners to fully restore service as quickly as possible. Surescripts continues to experience an intermittent connectivity issue for e-prescribing and clinical messaging. There is no security impact to the Surescripts network as a result of this incident.

Exostar has reported service interruption. This may result in signing prescriptions via 2FA and EPCS registrations or Identity Proofing to fail. Please reference the Tasks page to identify failed transmissions and address any urgent prescriptions through other means in the interim.

Therapy Brands systems are not impacted by either of the ongoing outages related to Microsoft Windows and the Microsoft Azure Cloud.

Please note Therapy Brands customers or business partners might be affected by this outage. Our teams are closely monitoring the situation and will provide additional update as needed.
Jul 19, 10:53 EDT
Update - The Crowdstrike-Microsoft issue has been reported to impact Exostar as well as Surescripts. This may result in signing prescriptions via 2FA to fail. Individual pharmacy chains may also be impacted and we do not yet know the scope of the issue regarding particular facilities during this widespread event. Please reference the Tasks page to identify failed transmissions and address any urgent prescriptions through other means in the interim.
Jul 19, 10:34 EDT
Investigating - Surescripts has identified an issue that is leading to intermittent connectivity. This may result in some transmissions failing. Failed prescriptions may be found on the Tasks page and may be re-sent or addressed through other means. Surescripts engineers are working to resolve the issue as quickly as possible.
Jul 19, 09:54 EDT
Jul 18, 2024
V1 Service Interruption
Resolved - This incident has been resolved.
Jul 18, 15:30 EDT
Monitoring - The system has been updated to correct the issue and we are monitoring the behavior. Please contact support if you see any continued problems.
Jul 18, 14:23 EDT
Update - We are applying the solution to production as a hotfix. There will be a short downtime as the system is updated.
Jul 18, 13:39 EDT
Identified - We have identified the issue and are currently working on the solution. This fix will then be tested and deployed.
Jul 18, 11:08 EDT
Update - We are continuing to investigate this issue.
Jul 18, 09:45 EDT
Investigating - We are currently experiencing an outage impacting users on the V1 application. Users may see an error message when attempting connection. Our engineers are currently evaluating the issue for resolution.
Jul 18, 09:44 EDT
Jul 17, 2024
NewCrop Software Updates and Maintenance
Completed - The scheduled maintenance has been completed.
Jul 17, 23:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 22:04 EDT
Scheduled - We will be updating the system with the latest software version. There may be a brief interruption of service during this update.
https://support.therapybrands.com/s/topic/0TODn000000p2a9OAA/release-notes-newcrop-v2
Jul 17, 22:03 EDT
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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