Investigating - We have received notification from Surescripts that Change Healthcare has experienced issues which have impacted the network as a whole. These issues may result in failed prescriptions or failover to fax. Please review your Status page to resend any potentially failed transmissions.

Their notification is below:

Change Healthcare’s E-Prescribing service is currently experiencing a disruption due to a cyber security incident. Until the issue is resolved, prescribers may receive errors when sending NewRx and RefRes messages. Surescripts will continue to attempt to transmit E-Prescribing messages electronically and automatically default to fax if needed. All successfully transmitted electronic and faxed messages will return a confirmation or error notification. Controlled substance prescriptions cannot be faxed and will result in an error message.

Feb 22, 2024 - 16:29 EST
NewCropRx Partial Outage
90 days ago
99.51 % uptime
Today
NewCropRx - v2 Partial Outage
90 days ago
99.3 % uptime
Today
NewCropRX - v1 Partial Outage
90 days ago
99.31 % uptime
Today
NewCropRX - Web Service Partial Outage
90 days ago
99.31 % uptime
Today
NewCropRX - Clinical Messaging Service Partial Outage
90 days ago
99.32 % uptime
Today
Surescripts Services (Surescripts) Partial Outage
90 days ago
99.32 % uptime
Today
EPCS Prescription Service (Exostar) Operational
90 days ago
100.0 % uptime
Today
EPCS Registration (Exostar Identity Management) Operational
90 days ago
100.0 % uptime
Today
Pharmacies and PBMs Operational
90 days ago
100.0 % uptime
Today
PDMP: Bamboo Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
NewCropRX - Healthcheck
Fetching
Past Incidents
Feb 24, 2024

No incidents reported today.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

Unresolved incident: Surescripts Messaging Connectivity Issues.

Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 22:00 EST
Scheduled - We will be updating the system with the latest software version. There may be a brief interruption of service during this update.
https://support.newcroprx.com/hc/en-us/sections/4415681415316-UX2-Release-Notes

Feb 20, 16:33 EST
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.