All Systems Operational

Uptime over the past 90 days. View historical uptime.
Ensora eRx Operational
90 days ago
99.58 % uptime
Today
Ensora eRx v2 Operational
90 days ago
99.56 % uptime
Today
NewCropRX - v1 Operational
90 days ago
99.59 % uptime
Today
Ensora eRx web service APIs Operational
90 days ago
99.59 % uptime
Today
Ensora eRx - Clinical Messaging Operational
90 days ago
99.59 % uptime
Today
ID.me EPCS services Operational
90 days ago
99.88 % uptime
Today
EPCS Registration Operational
90 days ago
99.88 % uptime
Today
EPCS Prescribing Operational
90 days ago
99.88 % uptime
Today
Exostar EPCS services Operational
90 days ago
99.89 % uptime
Today
EPCS Registration Operational
90 days ago
99.89 % uptime
Today
EPCS Prescribing Operational
90 days ago
99.89 % uptime
Today
Surescripts Services Operational
90 days ago
100.0 % uptime
Today
Pharmacies and PBMs Operational
90 days ago
100.0 % uptime
Today
Bamboo PDMP Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
NewCropRX - Healthcheck
Fetching
Nov 4, 2025

No incidents reported today.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025
IDme MFA Issue With Registration and EPCS Transmission
Resolved - We have received confirmation from several clients that MFA signing via ID.me has resumed working as expected.

This matter is resolved. We appreciate your patience.
Oct 27, 14:31 EDT
Monitoring - Our engineering team has deployed a hotfix to production for ID.me MFA signing for EPCS medications.

Providers should now be able to select setup, enter their one-time passcode, and click "sign & transmit" as expected.

Please have your providers confirm they are able to transmit EPCS via ID.me. If they continue to see any issues, please contact support.

Thank you for your patience.
Oct 25, 17:08 EDT
Update - As of yesterday afternoon, our engineering team was able to reproduce the issue with ID.me MFA signing for EPCS medications. They are working on a code fix to be rolled out as soon as it is tested and ready.

We don’t yet have a firm ETA for resolution, but our teams are actively working on it and will continue to share updates. We know this situation is inconvenient and truly appreciate your patience and understanding.
Oct 25, 15:43 EDT
Identified - Our engineering team has identified the issue regarding ID.me MFA signing for EPCS transmission and is working on a code fix that will be implemented as soon as it is tested and ready.

We do not presently have a firm ETA on this resolution, but will be providing status updates throughout the weekend. We understand the inconvenience this causes and appreciate your patience as our teams work diligently to address this matter.
Oct 24, 17:02 EDT
Update - Our engineers are actively working to identify and reproduce the behavior causing the transmission button to appear greyed out for some ID.me users sending controlled substances. We understand how disruptive this issue can be. The issue does not affect all ID.me providers. This is being handled with the highest priority. We’ll share an update by 5 PM Eastern. Thank you for your continued patience.
Oct 24, 15:01 EDT
Update - Our engineers are continuing to investigate this and are attempting to reproduce this behavior of the transmission button being greyed out for ID.me users sending controlled substances. Our teams are triaging this with utmost priority. Not all providers using ID.me are impacted. We appreciate your patience and will have an update by 3 PM eastern.
Oct 24, 12:38 EDT
Investigating - Some providers are seeing issues when finalizing or signing EPCS scripts with ID.me MFA. Users are entering their One-Time Passcode from the app but the button remains greyed out. Not all ID.me prescribers are impacted. Our engineering team is investigating and we will update by 12:30PM EST. We appreciate your patience.
Oct 24, 10:38 EDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025
Oct 24, 2025
Oct 23, 2025

No incidents reported.

Oct 22, 2025
Ensora eRx system updates and maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 EDT
Scheduled - We will be updating the system with the latest software version. There may be a brief interruption of service during this update.

https://support.ensorahealth.com/s/topic/0TODn000000p2a9OAA/release-notes-ensora-erx-newcrop-v2
Oct 22, 15:29 EDT
Latency Issues & Timeout Errors
Resolved - Providers should no longer experience latency or connectivity issues within eRx or while prescribing. Earlier this week, our processing queues were backlogged due to Monday’s Amazon Web Services outage. Our engineering team has since expedited this traffic, and all queues have fully caught up.

Please let us know if you encounter any remaining issues by contacting support. Thank you for your patience.
Oct 22, 15:08 EDT
Identified - A limited number of users are experiencing delays and latency. We are treating this as an urgent priority. If you have any questions, please reach out to our Support team.

Surescripts Drug History issues should be resolved. Please have providers reattempt.
Oct 22, 13:17 EDT
Oct 21, 2025
Users Unable to MFA for EPCS
Resolved - Exostar has resolved the issue with Authy One-Time Passcodes and Ensora ERX has taken steps to improve system stability. Please have providers reattempt to transmit EPCS medications or access drug history. If providers are still seeing any issues, please contact support.
Oct 21, 21:37 EDT
Monitoring - Exostar has implemented a fix for the Authy/One-Time Passcode issues and providers should be able to send narcotics once again. Please test and confirm and reach out to support if you continue to see issues.

Some users have reported improvement after clearing their cache and cookies for all time and have seen improved/normal load times.

Some users are still seeing Error 504 Gateway Timeout Issues when calling Surescripts Drug History and we continue to triage this. Please reach out to Support if you continue to see issues.
Oct 21, 17:50 EDT
Update - Exostar is experiencing issues with provider pass and is working with their technology partners to resolve this. Please use the hardware token as a work around.

Please go to http://status.exostar.com for hourly updates on this.

Please have your providers who are having issues with Surescripts Drug History clear their cache and cookies for all time as that should resolve this issue.
Oct 21, 16:30 EDT
Update - We have received confirmation that clearing cache and cookies works to resolve issues with Surescripts Drug History.

We are still triaging errors with Authy Push Notifications and One-time Passcodes. We have been told that providers can use their hardware token as a workaround in the meantime. We appreciate your patience as we continue to troubleshoot this.
Oct 21, 12:40 EDT
Investigating - We are receiving reports of prescribers having issues with multi-factor authentication when signing for EPCS. Please have providers try another device or browser, clear cache and cookies for all time, and resync their MFA device(s) via Authy or ID.me by going to Admin → EPCS Device Management. If issues persist, please contact support.
Oct 21, 09:04 EDT
← Incident History Powered by Atlassian Statuspage